KuCoin users have been experiencing login issues recently, which have been widely reported across various forums and social media platforms. Many users have encountered problems such as being stuck on the email/password page, 2FA errors, and overall difficulties accessing their accounts
Common troubleshooting steps suggested by users include:
Time Synchronization: Ensure that your device's time is synchronized with the KuCoin server time. This is especially relevant for 2FA issues where timing discrepancies can cause verification failures
Rebinding 2FA: Some users have found success by rebinding their 2FA in the Google Authenticator app. This involves resyncing the time settings within the app itself
Browser Issues: Switching browsers can sometimes resolve login issues. Some users have reported that they were unable to log in using Chrome but could access their accounts using other browsers
Customer Support: While some users have received help from KuCoin support, many have reported that the responses are slow or unhelpful, often just reiterating basic troubleshooting steps. Persistent issues might require multiple follow-ups with support
For those experiencing these issues, patience and persistence with KuCoin support, along with trying the suggested troubleshooting steps, might help regain account access. However, given the volume of complaints and slow response times, some users are considering switching to other exchanges for a more reliable experience
For more detailed information and user discussions, you can check out the relevant threads on Reddit and other cryptocurrency forums.
Last updated 19 hours ago
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